JPMorgan Chase Faces Controversy as Customer Fights for Reimbursement in $7,900 Bank Account Hack
Reports have surfaced about an ongoing battle between JPMorgan Chase and a customer who claims to have notified the bank of suspicious activity prior to a devastating three-day hacking incident. Cindy Little, a Houston resident, says she received a text message from Chase alerting her to the addition of an unknown recipient on her Zelle account. Promptly notifying the bank, Little was shocked to discover that $1,000 had already been stolen from her account. However, after Chase reimbursed her, another $7,900 was drained from her account over the following three days. Despite Little’s desperate pleas for the bank to freeze her account, Chase allegedly failed to take any action.
In an attempt to rectify the situation, Little has taken several steps, including filing a police report and contacting the FBI and the Federal Trade Commission (FTC). However, instead of receiving support, Chase accused her of orchestrating the scam herself. While Chase has yet to officially respond to the report from NBC-affiliated news station KPRC, the heightened media attention may prompt the bank to reevaluate its stance on the matter.
Thankfully, Cindy Little’s case has caught the attention of Bill Spencer, a reporter from KPRC, who is now advocating on her behalf and urging Chase officials to conduct a thorough investigation into the incident. As the controversy surrounding JPMorgan Chase and this customer continues, only time will tell if justice will prevail and Little will be reimbursed for the full extent of her losses.