Users were perplexed by the sudden disappearance of the MEXC_CEO account, which was believed to be the CEO of the exchange, John Chen Ju. The deletion of this account further heightened user concerns about potential problems on the platform. Several traders reported frozen accounts as early as December 16, while others experienced difficulties with withdrawing their crypto assets from the exchange.
MEXC management clarified that during the early stages of the platform’s development, the MEXC_CEO account was used on the social network X (formerly Twitter) to promote and maintain the brand image, as well as engage with users and project partners.
The former CEO of MEXC stepped down from his position in July 2022. The MEXC_CEO account had not been officially verified by the platform. Consequently, due to its limited number of posts and followers, MEXC did not make an official announcement regarding its removal, which led to the misunderstanding.
“We sincerely apologize for any confusion caused by this incident. Moving forward, we will publicly announce significant personnel changes,” stated MEXC.
Platform representatives emphasized MEXC’s battle against a wave of misinformation and baseless allegations aimed at “tarnishing the platform’s reputation.” The exchange’s management guaranteed that the trading platform continues to operate smoothly.
According to Chinese cryptojournalist Colin Wu, popularly known as Wu Blockchain, MEXC ranks as the fourth most popular exchange among Russian traders. Earlier, the Japanese authorities issued a warning to the exchange, urging them to register with regulators in order to legally operate in Japan.