Ashley Prosper, a prominent member of the XRP community, recently shared an issue he faced on the Uphold cryptocurrency exchange. When attempting to withdraw crypto assets to various wallets, he encountered an error message stating, “Sorry, your transaction could not be processed. There was an issue collecting recipient information.” Prosper contacted Uphold for assistance, but they only apologized for the inconvenience and suggested alternative withdrawal methods.
Prosper noted that XRP was the only crypto asset he could withdraw from Uphold without any issues. As a workaround, he converted all his crypto assets to XRP and then transferred them to another exchange before repurchasing the original assets. This incident sparked various reactions within the XRP community, with some expressing satisfaction with Uphold’s service and others criticizing Prosper for airing the issue publicly.
Uphold has been a notable supporter of XRP, refusing to delist it despite regulatory challenges. This decision has garnered loyalty from XRP holders, and Uphold’s CEO previously stated that they had seen an influx of XRP net deposits even as other exchanges relisted the coin following a court ruling that XRP is not a security.
This incident highlights the importance of considering exchange reliability and user experiences when dealing with cryptocurrencies.