Wells Fargo Finally Returns Stolen Cash After Client Takes Matters into his Own Hands – Bank Issues Apology and Compensation
A shocking incident involving a Wells Fargo safe deposit box has left a customer stunned and disappointed. Jeffrey Temmer, a loyal Wells Fargo customer, was devastated to discover that $4,000 in cash had mysteriously vanished from his safe deposit box. Even worse, the bank initially refused to provide any reimbursement for the missing funds.
Temmer’s distress was compounded by the fact that he had planned to use the money for Christmas shopping. “It made for a lousy Christmas… I was laying in bed for a week depressed,” he shared with FOX6 News in Milwaukee.
Upon discovering the emptied safe deposit box, Temmer noticed that the keyhole had been drilled out. He immediately reported the incident to a manager at Wells Fargo, who also expressed shock and promised to launch an investigation into the matter. Having kept money in the box for years and only accessing it in dire situations, Temmer was devastated by the loss.
For two months, Temmer and his family diligently pursued reimbursement from Wells Fargo, to no avail. The bank officials requested a signed affidavit and a police report, but Temmer couldn’t fulfill these requirements since the case was still under investigation. Frustrated by the lack of progress, Temmer decided to take matters into his own hands.
He reached out to FOX6 News, hoping that media attention would prompt Wells Fargo to address the issue. And it worked. Just one day after the news team contacted the bank, Temmer received a phone call assuring him of a full refund. As a gesture of goodwill, Wells Fargo also awarded him an additional $500 for the inconvenience caused.
In response to the incident, Wells Fargo issued a statement expressing regret over their delayed communication and resolution. The bank confirmed that they had thoroughly reviewed the facts of the case and were now actively working with Temmer to return the contents of his safe deposit box. It appears that the media spotlight was what finally pushed Wells Fargo to acknowledge their responsibility in this matter.
While Temmer is relieved that his stolen cash will be returned, such incidents raise concerns about the security of bank customers’ valuable possessions. This case serves as a reminder for financial institutions to prioritize the safety and well-being of their clients, and to swiftly address any lapses in security or integrity.